Odie Electronic Delivery Terms

Last Updated: October 14, 2026

Odie Pet Insurance administers the pet insurance policies you can buy through our quote tool. Below are its terms for delivering your policy documents and notices electronically, as Odie publishes them; you agree to them when you enroll in an Odie policy. Odie has a separate version for Utah residents, and WhiskerCover does not offer insurance in Utah.

This Disclosure, Agreement, and Consent to Conduct Business Electronically (the “Agreement”) outlines your rights and responsibilities when conducting business electronically with Odie Pet Insurance Marketing, Inc. (“Odie”). By agreeing to these terms, you consent to receive insurance-related documents and communications electronically instead of in paper form.

1. Scope of Electronic Communications

Electronic documents and communications (collectively, “Communications”) may include but are not limited to:

  • Insurance policies and related documents, including ID cards, applications, endorsements, disclosures, and reports.
  • Billing notices, payment schedules, and premium-related correspondence.
  • Claims notices, status updates, forms, and correspondence.
  • Other documents related to your insurance transactions with us.

Odie may discontinue sending paper documents and provide Communications electronically as part of its Paperless Program. However, we may continue to send certain documents in paper format as required by law or at our discretion.

2. Acceptance of Electronic Delivery & Paperless Terms

By agreeing to these terms:

  • You consent to receive, sign, and retain all Communications electronically.
  • You acknowledge that electronic Communications have the same legal effect as paper documents.
  • You confirm that you have the authority to receive electronic Communications on behalf of all insureds under your policy.
  • You understand that any applicable discounts for enrolling in a Paperless Program may be revoked if you withdraw consent.

Odie provides electronic document delivery on an “AS-IS” basis and does not guarantee uninterrupted access to services. Odie is not responsible for losses associated with the use of electronic delivery services.

3. How We Deliver Electronic Communications

We will deliver Communications electronically via:

  1. Email to the address you provided, or
  2. Secure website access, with a link and instructions provided via email.

To access electronic Communications, you will need a valid username and password.

4. Withdrawing Your Consent

You may withdraw your consent at any time by:

  • Contacting us at support@odiepetinsurance.com.
  • If we receive repeated email delivery failures, we may treat this as a withdrawal of consent and revert to paper delivery.

There is no fee to withdraw your consent.

5. Updating Your Contact Information

You are responsible for providing accurate and up-to-date contact information. If your email address or contact details change, you must update them via the Odie Portal or by contacting support@odiepetinsurance.com.

Failure to update your email address may result in automatic unenrollment from Paperless Programs.

6. Hardware & Software Requirements

To receive, access, view, sign, and retain electronic Communications, you must have:

  • A personal computer or mobile device with internet connectivity.
  • A supported web browser (Internet Explorer 10+, Firefox 59+, Safari 10+, Chrome 54+).
  • An active, valid email account.
  • A device capable of storing electronic documents.
  • Software to open and read PDF files (e.g., Adobe Acrobat Reader).

We will notify you of any changes to these requirements.

7. Requesting Paper Copies

You may request a paper copy of any electronic Communication by:

There is no charge for requesting a paper copy.

8. Legal Considerations & Compliance

Mandatory Paper Communications

While you may elect to receive electronic Communications, some documents may still be provided in paper format due to legal requirements.

Communications in Writing

All Communications, whether electronic or paper, will be considered “in writing.” You should print or save copies for your records.

Governing Law

Your consent to transact electronically is governed by the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and Uniform Electronic Transactions Act (UETA) or your state’s equivalent law.

9. Changes to Electronic Delivery Terms

Odie reserves the right to modify, discontinue, or change these terms. We will provide notice of any such changes. Continued use of electronic delivery constitutes acceptance of these changes.

10. Confirmation of Consent

Once you consent to electronic delivery, you will receive a confirmation email. If you do not receive this email within five (5) business days, contact support@odiepetinsurance.com.

By agreeing to these terms, you confirm that:

  • You have read and understood this Agreement.
  • You consent to receive Communications electronically.
  • You meet the required hardware and software specifications to receive electronic Communications.

If you do not agree to these terms, contact us at support@odiepetinsurance.com or call 877-327-0471.

Questions

For questions about these terms, or to withdraw your consent or ask for paper copies, contact Odie Pet Insurance at support@odiepetinsurance.com or 877-327-0471. For questions about this website or your application, email support@whiskercover.com.